UCPB GEN FAQ

non-life insurance FAQ

general insurance FAQ

how to pay insurance UCPB GEN

requirements for insurance UCPB GEN
renew insurance UCPB GEN
 
  • Your most commonly asked  questions answered

    Your most commonly asked
    questions answered

FAQs

Trying to learn more about our products and services? Find answers to some of the most frequently asked questions below.
Still can’t find what you were looking for? You can always chat with us or send an email to customer_service@ucpbgen.com.

 

Bill of Rights of Policyholders

1. Right to a financially sound and viable insurance company.

Policyholders shall have the right to an insurance company that is financially stable and solvent to ensure its ability to honor its contractual obligations to its policyholders.

2. Right to access insurance companies' official financial information.

Policyholders shall have the right to access insurance companies’ audited financial statements and annual reports.

3. Right to be informed of the license status of insurance companies, intermediaries and soliciting agents.

Policyholders shall have the right to be informed if a particular insurance company, intermediary or soliciting agent is duly licensed to engage in doing insurance business in the Philippines.

4. Right to be offered a duly approved insurance product.

Only duly approved insurance products in accordance with the lnsurance Code and pertinent regulations shall be offered.

5. Right to be informed of the benefits, exclusions and other provisions under the policy.

Policyholders shall have the right to be informed of the benefits, exclusions and all other provisions of the policy.

6. Right to receive the policy.

Policyholders shall have the right to receive the policy within a reasonable period of time after payment of premium.

7. Right to confidentiality of information.

Policyholders shall be protected from unauthorized disclosure of personal, financial and other confidential information by insurance companies, intermediaries and soliciting agents, except as otherwise allowed by law, regulations or valid court or government order.

8. Right to efficient service from insurance companies, intermediaries and soliciting agents.

Policyholders shall have the right to timely and prompt delivery of service from insurance companies, intermediaries and soliciting agents.

9. Right to prompt and fair settlement of claims.

    lnsurance companies shall process and settle policyholders’ claims with utmost good faith and within a reasonable period. Policyholders shall have the right to:

  • receive a written acknowledgement of the claim;
  • prompt payment of valid claims within the period prescribed under the lnsurance Code or pertinent regulations; or,
  • receive a written denial of claim with the stated ground and/or basis thereof.

10. Right to seek assistance from the lnsurance Commission.

    Policyholders shall have the right to seek assistance in settling any controversy between an insurance company, intermediary or soliciting agent and policyholder. Policyholders shall have the right to:

  • report any wrongful act or omission of an insurance company, intermediary or soliciting agent;
  • file a complaint against any insurance company for unreasonable denial of a valid insurance claim; and,
  • institute action against any erring insurance company, intermediary and soliciting agent for any of the grounds provided under the lnsurance Code and other pertinent regulations.

General

How can I request renewal of my policy?

    You may renew your policy through any of the following:

  • Agent/Broker
  • Customer Service (send us a message via email us email customer_service customer_service@ucpbgen.com;
    SMS 09175697960 or 09178614921; call us at 8118329)
  • request via Website (www.ucpbgen.com)
  • Any UCPB GEN branch near you

Where can I pay the premiums?

Premium may be paid at any UCPB GEN, UCPB or BDO branch.

    For UCPB/BDO, you may pay using the following facilities:

  • online and mobile banking
  • over the counter (fill-out the Bills Payment Slip)

How soon will I get my receipt if I pay the premium through UCPB/ BDO?

Official Receipt will be sent via mail within 3 to 5 working days.

How will I know that my payment  transaction was successful when using Online and Mobile Banking?

A Reference Number will be displayed after every successful transaction.

Can I pay premium  using credit card?

Yes, Credit cards (Visa, MasterCard, American Express, Union Pay and JCB) and ATM debit cards (Megalink, Bancnet, Expressnet ) accepted at the following branches: 

  • Head Office
  • Makati Branch
  • Manila Branch
  • Quezon City Branch

What are the types of coverage that may be offered under Fire insurance policy?

Basic Cover: Fire and Lightning (FLS)
Optional Cover: Flood, Typhoon, Earthquake Fire/Earthquake Shock, Robbery, Extended Coverage, Explosion, Smoke Damage, Vehicle Impact and Falling Aircraft, Robbery, Riot and Strike, Malicious Damage

How do I report a claim?

You may call our Customer Service Hotline at 8118329, send email at customer_service@ucpbgen.com or you may contact your agent or broker.

Motor

What are the requirements for providing quotation/issuance of the policy?

    Quotation

  • year, brand, make (ex. 2013 Honda City S 1.3 A/T)
  • name and address of prospect (address to determine AON rate)
  • loss history for the past 3 years, if any
  • OR/CR
    Issuance

  • Photocopy of OR/CR
  • Pictures, 4 sides
  • Name, Address, Birthday/Date of Inc., TIN, Contact No., Email Add

What is CTPL (Compulsory Third Party Liability)?

Used mainly for LTO registration; CTPL is a coverage protecting pedestrians from road accidents

What is the main difference between a CTPL and a Comprehensive Motorcar Insurance?

CTPL covers pedestrians and is an annual requirement by the LTO.
Comprehensive​ insurance covers the vehicle as well as its owner/driver and passengers.

Do you insure vehicles that are more than 10 years old?

UCPB Gen can only issue Comprehensive Motorcar insurance for up to 10 years old only. Special cases (i.e. clients with collateral business with UGIC) are subject for approval of the underwriter. However, all vehicles can be issued a CTPL policy, regardless of year model.

What is the basis for the Sum Insured of the vehicle quoted?

The Sum Insured is based on the Fair Market Value Matrix updated and released by PIRA every six months. For branch new vehicle, Sum Insured is based on the price indicated in the invoice provided by the client.

What is deductible?

    Deductible is the amount of participation of the insured in case of a claim. Deductible is being charged to avoid petty claims and at other times, to keep premiums affordable.

  • For Private (sedan) Vehicle
    0.5% of the Sum Insured, minimum of Php 2,000 whichever is higher (per incident)
  • For Commercial Vehicle
    1% of the Sum Insured, minimum of Php 3,000 whichever is higher (per incident)
  • Motorcycle
    for Own Damage, 1% of the Sum Insured,minimum of Php 500 whichever is higher (per incident); for Theft, 30% of the Sum Insured

What is AON or 'Acts of Nature'?

It refers to earthquake, typhoon, flood and other natural calamities.

Do all motor car insurance policies include AON cover?

Not all policies include AON coverage. Insured may request for this coverage subject for approval and payment of additional premium and charges.

Who are considered as Third Party?

Any person other than the insured excluding any member of household or member of the family up to second degree of affinity or consanguinity or his employee in respect of death, bodily injury or damage to property arising out of and in the course of employment.

While driving my car I got into an accident. Will my Motor policy respond to cover expenses to injured third party?

Expenses incurred by the third party due to death, disablement and medical are covered under Compulsory Third Party Liability (CTPL) and any excess in the CTPL benefits are covered under the Voluntary Third Party Liability -Bodily Injury (VTPL-BI).

How about damage to another property?

If the policy has a Voluntary Third Party Liability​-Property Damage (VTPL-PD) coverage, the policy will respond. The (VTPL-PD) will cover expenses for damages to other people’s properties.

Are my passengers covered under the policy in the event of an accident?

The Automatic Unnamed Personal Accident (AUPA) covers expenses incurred by the passengers and the driver in case of an accident.

Will there be towing assistance in case of an accident?

Insured parties may call our KALAKBAY hotline at 236-7237 in case of emergency. For private cars up to 10 years old, we offer free KALAKBAY coverage. Others may still avail of the services for a fee.

Causes of loss or damage covered by the policy

  1. Accidental collision or overturning consequent upon mechanical breakdown or consequent
    upon wear and tear.
  2. Fire, external explosion, self-ignition or lightning or burglary, house breaking or theft.
  3. Malicious Act
  4. Whilst in transit (including the process of loading and unloading) accidental to transit by
    road, rail, inland waterway, lift or elevator.

What are not covered?

  1. Loss or damage within the deductible
  2. Consequential loss, depreciation, wear and tear, mechanical or electrical breakdown,
    failures or brokerages
  3. Damage to tires unless the insured vehicle is also damaged.
  4. Any malicious damage caused by the insured, any member of his family of by a person in the insured’s service.

Do you cover motorcycle?

OD/Theft, BI, PD and PA can be covered but subject to approval by underwriter.
note: for personal use only

Engineering

What are the requirements to be submitted for quotation/issuance of fire/engineering policy?

    FIRE (Residential)

  • Name of prospect
  • Location of Property to be insured
  • Occupancy and construction materials
  • Boundaries and construction materials
  • Amount to be insured
  • Loss history on all perils for the past 3 years, if any
  • Available fire extinguishing appliances and fire fighting facilities
    FIRE (Commercial/Warehouse)

  • Same as above requirements
  • Nature of Business/Items, stocks being stored
    ENGINEERING

  • Name of Contractor
  • Address
  • Scope of Work
  • Project Location
  • Project Duration
  • Contract Amount

What are the perils/packages/options may be offered?

  1. Fire and Lightning (FLS)
  2. All-in (FLS, Flood, Typhoon, Earthquake, Extended Cover, Riot, Strike and Malicious Damage)
    note: if location is included in the flood prone risk, check flood level.
  3. Home Excel Protect – exclusive for residential occupancy only, bounded by residential buildings
  4. Home Excel Plus – exclusive for residential occupancy only, located in subdivision/village.

Is there a special package that can be offered for offices and businesses?

    Pro-Biz – provides cover for:

  • I. Property Damage (FLS, EQ, TYP, FLD, EC, RSMD, BWD, Debris Removal, Professional Fees, Fire Fighting Expense @ 5% of the SI;
  • II. Business Interruption
    covers loss of gross profit due to reduction in turnover &/or extra expense &/or increased cost of working as a consequence of loss or damage
    following Section 1.
  • lll. Public Liability
    provides coverage for third party liability resulting to bodily injury &/or damage caused by the insured, includes food and drink poisoning for restaurants.
  • IV. PA
    maximum of 4 persons
  • V. Money, Securities and Payroll
    provides cover for loss of money, securities, and payroll inside premises (Burglary & Robbery) or outside premises (no transit by foot or public
    conveyance).
  • VI. Fidelity Guarantee Cover
    covers for loss of money and other property through fraudulent or dishonest acts committed by named employee (max. of 5), acting alone or
    collusion with others.
  • VII. Electronic Equipment Insurance
    censure all types of electronic equipment against sudden and unforeseen losses or damages caused by human beings, fire, water, natural
    catastrophes and technology.

What is the difference between Home Excel Plus, Home Excel Protect and All-in?

Home Excel Packages exclusively covers for residential occupancy only.
Perils included in each package may not be omitted. Options to cover PA
and liability are also available.

Home Excel All-in covers both residential and non-residential occupancies.

Home Excel Plus covers the same perils under Home Excel Protect. Plus
additional services such as Home Assist and Emergency Assistance, etc.

Home Excel Plus covers the same perils under Home Excel Protect. Plus
additional services such as Home Assist and Emergency Assistance, etc.

    Basis of settlement for:

  • Home Excel Plus is the Replacement Value
    defined as the amount needed to restore, reconstruct or replace the property at prevailing price at the time of loss or damage w/o any deduction for wear and tear.
  • Home Excel Protect is the Sound Value
    defined as the cost of replacement new of the replaceable property in accordance with the current market prices for materials, labor, manufactured equipment, contractor’s overhead, profit and fees less depreciation.

What is the difference between CAR and EAR?

CAR – Construction All Risk (construction)
EAR – Erection All Risk (installation only)

What is EEI?

Electronic Equipment Insurance – provides coverage for computer and other electronic devices.
Mobile equipments not covered, refer to Equipment Floater; restoration of data not covered also.

Can the inspector appraise the value of the property of our clients?

Inspector’s responsibility is to check and assess risk condition of the property to be insured.

Extension of Engineering cover

    Requires:

  • Progress Report
  • Written explanation for delay

Bonds

What are the requirements for Bond quotation?

  • Bonds undertaking
  • Scope of work
  • Amount of Contract
  • Amount of Bond required

Who are the parties involved in Bonds?

  1. The Principal – party who is obliged to perform/do an undertaking/obligation
    and in whose behalf the bond is issued (the contractor).
  2. The Obligee – who requires the bond; the party in whose favor the bond issued (the owner).
  3. The Surety – guarantees the performance of an obligation/underwriting
    (insurance company).

What are the requirements for Bond issuance?

HEIR’S BOND REQUIREMENTS:

  1. Shares of Stocks
  2. Extra Judicial Settlement / Affidavit of Self Adjudication (if the applicant is the only heir)
  3. Newspaper Publication
  4. Death Certificate
  5. Tax Clearance/ Tax Receipts
  6. Birth Certificate (if surviving Heirs are children of the deceased)
  7. Marriage Contract (if spouse)
  8. Bank certification to determine the current balance subject of the bond
  9. Application form and two (2) solvent co-signers with photocopy of government issued ID
  10. Special Power of Atty. (SPA if applicable)

ANNOTATED TCT

  1. Extra Judicial Settlement /Affidavit of Self Adjudication (If applicant is the only Heir)
  2. Newspaper Publication for (3) consecutive weeks / Editors Affidavit
  3. Death Certificate
  4. Tax Clearance /Tax Receipts from BIR
  5. Marriage Contract
  6. Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of any government issued ID. (SSS, Driver’s License, Passport)
  7. Photocopy of declared properties of co-signers
  8. Copy of the Title
  9. Birth Certificate (If the surviving heirs are children of the deceased)
  10. Special Power of Atty. ( if applicable)
  11. Deed of Sale (if applicable)
  12. Appraisal Report

DECEASED DEPOSITOR

  1. Extra Judicial Settlement /Affidavit of Self Adjudication (If applicant is the only Heir)
  2. Newspaper Publication for (3) consecutive weeks / Editors Affidavit
  3. Death Certificate
  4. Tax Clearance /Tax Receipts from BIR
  5. Marriage Contract
  6. Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of any government issued ID.
  7. Birth Certificate (If the surviving heirs are children of the deceased)
  8. Special Power of Attorney if applicable
  9. Bank Certification indicating amount of current deposit to be withdrawn by the heirs

SHARES OF STOCKS

  1. Extra Judicial Settlement /Affidavit of Self Adjudication (If applicant is the only Heir)
  2. Newspaper Publication for (3) consecutive weeks / Editors Affidavit
  3. Death Certificate
  4. Tax Clearance /Tax Receipts from BIR
  5. Marriage Contract
  6. Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of any government issued ID. (SSS, Driver’s License, Passport)
  7. Photocopy of declared properties of co-signers
  8. Birth Certificate (If the surviving heirs are children of the deceased)
  9. Certification from the company (re: Stock details)

BID BOND

  1. Registration of Company’s name with the SEC (corporation) Bureau of Domestic Trade (sole-prop).
  2. Articles of Incorporation and By-Laws.
  3. Brief history of the company and its Key Personnel.
  4. Latest audited Financial Statements.
  5. Board Resolution/Secretary’s Certificate Authorizing the Officer(s) to obtain bonds from UCPB General Insurance Company, Inc. and is/are authorized to negotiate, sign, and deliver in behalf of the company any documents, contracts, papers or records necessary notarized and original copy requisite to implement such authority.
  6. Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of 2 valid ID’s (Driver’s License, SSS ID, Passport, Voter’s ID)
  7. Photocopy of declared TCTs of co-signers
  8. List of completed and on-going projects or clienteles.

Others:

1. Invitation to Bid

2. Instructions to Bidders

GUARANTY BOND

  1. Registration of Company’s name with the SEC (corporation) Bureau of Domestic Trade (sole-prop).
  2. Articles of Incorporation and By-Laws.
  3. Brief history of the company and its Key Personnel.
  4. Latest audited Financial Statements.
  5. Board Resolution/Secretary’s Certificate Authorizing the Officer(s) to obtain bonds from UCPB General Insurance Company, Inc. and authorized to negotiate, sign, and deliver in behalf of the company any documents, contracts, papers or records necessary notarized and original copy requisite to implement such authority.
  6. Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of 2 valid ID’s (Driver’s License, SSS ID, Passport, Voter’s ID)
  7. Photocopy of declared TCTs of co-signers
  8. List of completed and on-going projects or clienteles.

Others:

1. Copy of the Contract /Agreement / P.O. / Work Order/ Service Agreement

2. Copy of the Certificate of Completion and Final Acceptance or Final Turn-over Certificate and Acceptance

    JUDICIAL – ATTACHMENT BOND

  • Registration of Company’s name with the SEC (corporation) or Bureau of Domestic Trade (sole-proprietorship).
  • Articles of Incorporation and By-Laws.
  • Brief history of the company and its Key Personnel.
  •   Latest audited Financial Statements.
  •   Board Resolution/Secretary’s Certificate Authorizing the Officer(s) to obtain bonds from UCPB General Insurance Company, Inc. and is/are authorized to negotiate, sign, and deliver in behalf of the company any documents, contracts, papers or records necessary notarized and original copy requisite to implement such authority.
  •   Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of 2 valid ID’s (Driver’s License, SSS ID, Passport, Voter’s ID)
  •   Photocopy of declared TCTs of declared properties
  •   List of completed and on-going projects or clienteles.

Others:

1.     Court Order

2.     Copy of the Complaint

    JUDICIAL -REPLEVIN BOND

  • Registration of Company’s name with the SEC (corporation) Bureau of Domestic Trade (sole-prop).
  • Articles of Incorporation and By-Laws.
  • Brief history of the company and its Key Personnel.
  • Latest audited Financial Statements.
  • Board Resolution/Secretary’s Certificate Authorizing the Officer(s) to obtain bonds from UCPB General Insurance Company, Inc. and is/are authorized to negotiate, sign, and deliver in behalf of the company any documents, contracts, papers or records necessary notarized and original copy requisite to implement such authority.

  • Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of 2 valid ID’s (Driver’s License, SSS ID, Passport, Voter’s ID)
  • Photocopy of declared TCTs of co-signers
  • List of completed and on-going projects or clienteles.

Others:

1.     Copy of the Complaint together with its Annexes / Exhibits

    NLRC LABOR CASE / APPEAL BOND

  • Registration of Company’s name with the SEC (corporation) Bureau of Domestic Trade (sole-prop).
  • Articles of Incorporation and By-Laws.
  • Brief history of the company and its Key Personnel.
  • Latest audited Financial Statements.
  • Board Resolution/Secretary’s Certificate Authorizing the Officer(s) to obtain bonds from UCPB General Insurance Company, Inc. and is/are authorized to negotiate, sign, and deliver in behalf of the company any documents, contracts, papers or records necessary notarized and original copy requisite to implement such authority.
  • Application Form duly accomplished and signed by the Applicant with photocopy of (2) government issued ID’s like SSS, Drivers License, passport
  • List of completed and on-going projects or clienteles.

Others:

1.     Cash Deposit in a form of Manager’s check payable to UCPB General Insurance Company, Inc. equivalent to the amount
of bond, or Hold Out deposit , or Time Deposit with UCPB

2. Copy of the NLRC Decision / Resolution

    SURETYSHIP/PERFORMANCE

  • Registration of Company’s name with the SEC (corporation) Bureau of Domestic Trade (sole-prop).
  •  Articles of Incorporation and By-Laws.
  •  Brief history of the company and its Key Personnel.
  • Latest audited Financial Statements.
  •  Board Resolution/Secretary’s Certificate Authorizing the Officer(s) to obtain bonds from UCPB General Insurance Company, Inc. and is/are authorized to negotiate, sign, and deliver in behalf of the company any documents, contracts, papers or records necessary notarized and original copy requisite to implement such authority.
  •   Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of 2 valid ID’s (Driver’s License, SSS ID, Passport, Voter’s ID)
  •   Photocopy of declared TCTs of co-signers
  • List of completed and on-going projects or clienteles.

Others:

COPY OF THE CONTRACT/ P.O. WORK ORDER/ SERVICE AGREEMENT

NOTICE TO PROCEED /NOTICE OF AWARD

LETTER OF AWARD/LETTER TO PROCEED

QUOTATION /PROPOSAL LETTER

DETAILED SCOPE OF WORK AND BAR CHART

    GUARDIAN’S BOND

  •   Petition for Guardianship /Court Order
  •   Death Certificate
  •   Birth Certificate of the minors
  •   Tax Clearance /Tax Receipts from BIR
  •   Marriage Contract
  •   Application Form duly accomplished and signed by the Applicant and (2) Co-signers with their respective ITRs and photocopy of any government issued ID.
  •   Photocopy of declared TCT s of co-signers
  •   List of properties subject of guardianship
  •    Copy of Life Insurance Policy (If the subject property is a Life Insurance
  • Policy)

Extension of cover

Submit Progress Report signed by the Obligee and a Letter of Extension signed by the Insured

Main Classes of Bonds

a. Judicial – refers to the class of bonds that is posted in compliance with a court order, the Rules of
Court, or a statute.

b. Contractor’s Bonds – refers to the class of bonds which are posted in compliance with a private contract

Types of Contractor's Bonds

a. Bid Bond – guarantee that the successful bidder shall prescribed period enter into contract
with the obligee and file the required bonds for the faithful and complete prosecution of the work
specified in contract.

b. Performance Bond – guarantees the construction and completion of a project.

c. Surety – guarantee the repayment of the advance payment granted the contractor through deductions
from progress billings submitted by the contractor for his periodic accomplishments.

d. Guaranty/Retention – guarantees the correction and repair of hidden defects in the materials and
workmanship used by the contractor in the project found or becoming evident within one (1) year from
the date of final acceptance.

Types of Judicial Bond

a. Administrator’s – is a person or corporation appointed by the court to administer the estate of a person
who died without a will.

b. Guardian’s Bond – a guardian who is lawfully vested with the power and charged with the duty of taking
care of the person and or managing the property and rights of another person who because of minority
or considered incapable of administering his own affairs.

c. Attachment Bond – the property of the adverse property in a case is taken into custody of the law, or
attached as security for the satisfaction of any judgment which the plaintiff obtained (property being
mortgaged to the bank).

d. Heir’s Bond – when a person dies without leaving a will, his estate may be adjudicated or distributed
among his legal heirs.

e. Replevin Bond – where a person seeks an action to recover possession of a personal property.
Replevin is resorted to in cases of repossession of personal properties sold on installment such as
household appliance or vehicles when the buyer fails to pay the agreed installments.

f. Supersedeas (NLRC – labor cases) – where the obligee rendered its decision in favor of the
complainant, which Order may be executed immediately. The respondent (applicant) in order to stay
the execution of the award, may file appear to the case and file a supersedeas bond.

g. Bail Bond – an occurrence when a person is accused of a crime before a court, a warrant for his
arrest is issued. In order to avoid his arrest and or/secure his temporary liberty (in case accused is
already arrested), this bond is filed.

Why do we require Cash Collateral to Supersedeas and Bail Bonds?

these bonds are delicate and risky in nature as it guarantees payment of the judgment debt being
appealed from the lower court.

Casualty PA

Requirements for Liability

For Services : Copy of Contract

For Premises Operations: Floor area (SQ. M)

What is the difference between an 'any one claim' and an 'aggregate' policy?

Both refer to the basis of cover.

Any one claim – provides cover up to the full limit for each individual claim made in
the period of insurance.

Aggregate – provides cover up to the full limit for all claims made in the period of
insurance.

Types of Liability Insurance

Comprehensive General Liability (CGL)
protects the indured against Legal Liability
that may arise to third parties, occurring in connection with the Insured’s Business, as a result of:

a. Bodily Injury – injury, sickness, disease and mental injury or death resulting therefrom.

b. Property Damage – physical injury to or loss or destruction of tangible property.

Products Liability
protects the insured against legal liability that may arise as a result of
Bodily Injury &/or Property Damage to third parties occurring away from the Insured’s
premises & arising from a defect in the products manufactured, distributed, or sold by the
Insured after such product has ceased to be in the Insured’s control.

Personal Liability
protects the insured agents legal liability that may arise as a result of
bodily injury &/or property damage occurring in connection with Insured’s:

a. Personal Activities

b. Obligation as Head of the family

c. Obligation as Homeowner in connection with hazards in the “residence premises”

d. Obligation as Employer of residence employees

Directors & Officers Liability
to protect Directors & Officers of a corporation for LOSS arising
from any claim by reason of a wrongful act committed by a Director or an Officer whilst acting
in their capacity as such.

Professional Liability
designed to protect professionals for claims made against them for an
error, omission, or negligence arising out of the professional services or the work performed
in connection with their professional duties. This will also cover the cost and expenses
incurred in the defense and settlement of the claim.

Errors & Omissions
to protect insurance &/or reinsurance brokers for claims made against
them for an error or omission, or negligence arising in connection with their duty as legal
representative of Insureds or Reinsureds.

Members to covered under Family ITP

Maximum of 4 (parents, children)-can be 1 parent and 1 child or 2 parents and 1 child

Maximum age for ITP cover

75 yo

Maximum age for PA cover

New business: 60

Renewal : 65

Marine

Requirements for quotation

CARGO:

  1. Type of Cargo
  2. Type of Packaging
  3. Details of Voyage (place of origin/destination)
  4. Type of Conveyance

INLAND:

  1. No. of trucks
  2. Frequency of travel
  3. Item insured / type of cargo
  4. Loss, if any

HULL:

  1. Assured’s name
  2. Vessel’s age and name
  3. Gross ton
  4. Sum Insured
  5. Condition & Valuation Survey
  6. Company Profile
  7. Loss History, if any
  8. Marina Certificates

Period of cover available

HULL : one year cover
CARGO: per shipment open policy – no expiry, automatic cover for shipment but need to advise
the insurance co. about the shipment.

Basic Cargo Insurance Coverages

The basic set of clauses commonly used for the insurance of cargo are as follows:

  1. Institute Cargo Clauses A
  2. Institute Cargo Clauses B
  3. Institute Cargo Clauses C

Clause “A”
Covers Loss/Damage/ Expense due to:

  • All Risks of loss or damage to the subject matter insured including Theft, Pilferage & Non-Delivery.

Clause “B”
Covers Loss/Damage/ Expense due to:

  • Fire
  • Explosion
  • Stranding of vessel
  • Grounding of vessel
  • Sinking of vessel
  • Capsizing of vessel
  • Overturning or derailment of land conveyance
  • Collision or contact with external object
  • Discharge of cargo at port of distress
  • General Average
  • Jettison
  • Earthquake
  • Volcanic Eruption
  • Lightning
  • Washing Overboard
  • Entry of sea, lake or river water into vessel, conveyance container or place of storage
  • Total loss of any package lost overboard or dropped while loading on to, or unloading from vessel or craft.

Clause “C”
Covers Loss/Damage/ Expense due to:

  • Fire
  • Explosion
  • Stranding of vessel
  • Grounding of vessel
  • Sinking of vessel
  • Capsizing of vessel
  • Overturning or derailment of land conveyance
  • Collision or contact with external object
  • Discharge of cargo at port of distress
  • General Average
  • Jettison
  • Truck Risk Clause Covers

      Loss or damage to the interest insured hereby in ordinary or customary course of transit by
      truck or railroad car, caused by the following:

    • Fire, including self-ignition explosion of the conveyance
    • Accidental collision of the vehicle (s) with any other automotive, vehicles or object excluding however, contact with any portion of the road bed, curbing or any stationary object while backing for loading or unloading or rails or ties of street and excluding collision of the load with any object does not involve collision of the carrying truck.
    • Overturning or upset of the motor truck
    • Collapse or subsidence of bridges
    • Explosion
    • Flood (meaning the rising of the navigable waters)
    • Lightning
    • Cyclone
    • Tornado
    • Earthquake.

    Warranted free from all claims occasioned by loss of market, delay or deterioration.
    Warranted that no liability shall attach to the Company under this Policy in respect of goods lost or damaged whilst in the custody of the railway not claimed in writing by the Insured against the railway or other carrier contained within the period prescribed by the contract of carriage.

    Underwriters to be entitled to any amount recovered from the carrier or others in respect of claim (less cost of recovery, if any) up to the amount paid by them in respect of such claim.

    INLAND MARINE ENDORSEMENT FORM I (ROBBERY / HIJACKING CLAUSE)

    This insurance also covers the risk of ROBBERY and HIJACKING as defined herein subject to General Exclusion below. The term ROBBERY shall mean the felonious act of taking of personal property or any chattel in trade belonging to another or board the scheduled conveyance herein with the use of violence or intimidation against persons in force upon things. It shall be understood, however, that the act of ROBBERY to be covered should occur within the area/s of operation described in the policy. The term HIJACKING shall mean the unlawful or violent seizure or wrongful exercise of control by armed persons of the scheduled conveyance herein and/or its men including the contents thereof during any ambulant trips on regular/scheduled routes specified in the policy on any Philippine road, highway or thoroughfare. The term “ambulant” shall mean from the time the conveyance referred to herein leaves the premises of the warehouse at the place of origin and shall continue whilst in motion and traveling and shall terminate upon arrival at the final warehouse or whilst temporary parked thereat or in any area within its vicinity awaiting unloading of its contents.

    General Exclusions

    This clause shall not cover any loss damage:

    a.)   proximately caused by any means other then those specified in the Policy;

    b.)   cause, committed or inflicted, either directly or indirectly by the Assured, any of his or his employees, directors or relatives either as principal, accomplice or accessory as defined in the Revised Penal Code of the Philippines;

    c.)   attributable to or occasioned by any act of war, civil war, revolution, rebellion, insurrection, civil strife, insurgency, uprising or any other similar act regardless of the time or place of the commission of the crime.

    Co-Insurance Clause

    Notwithstanding any provision stated in this policy to the contrary, it is hereby understood and agreed that subject to the annual aggregate limit indicated in the policy, it is hereby understood and agreed that the Company’s liability for any one loss due to ROBBERY / HIJACKING shall be limited to ________% percent of the sum insured in the policy or value of the merchandise / goods at the time of loss shall remain uninsured and be solely borne by the Assured.

    INLAND MARINE ENDORSEMENT FORM I (ROBBERY / HIJACKING CLAUSE)

    This insurance also covers the risk of ROBBERY and HIJACKING as defined herein subject to General Exclusion below. The term ROBBERY shall mean the felonious act of taking of personal property or any chattel in trade belonging to another or board the scheduled conveyance herein with the use of violence or intimidation against persons in force upon things. It shall be understood, however, that the act of ROBBERY to be covered should occur within the area/s of operation described in the policy. The term HIJACKING shall mean the unlawful or violent seizure or wrongful exercise of control by armed persons of the scheduled conveyance herein and/or its men including the contents thereof during any ambulant trips on regular/scheduled routes specified in the policy on any Philippine road, highway or thoroughfare. The term “ambulant” shall mean from the time the conveyance referred to herein leaves the premises of the warehouse at the place of origin and shall continue whilst in motion and traveling and shall terminate upon arrival at the final warehouse or whilst temporary parked thereat or in any area within its vicinity awaiting unloading of its contents.

    General Exclusions

    This clause shall not cover any loss damage:

    a.)   proximately caused by any means other then those specified in the Policy;

    b.)   cause, committed or inflicted, either directly or indirectly by the Assured, any of his or his employees, directors or relatives either as principal, accomplice or accessory as defined in the Revised Penal Code of the Philippines;

    c.)   attributable to or occasioned by any act of war, civil war, revolution, rebellion, insurrection, civil strife, insurgency, uprising or any other similar act regardless of the time or place of the commission of the crime.

    Co-Insurance Clause
    Notwithstanding any provision stated in this policy to the contrary, it is hereby understood and agreed that subject to the annual aggregate limit indicated in the policy, it is hereby understood and agreed that the Company’s liability for any one loss due to ROBBERY / HIJACKING shall be limited to ________% percent of the sum insured in the policy or value of the merchandise / goods at the time of loss shall remain uninsured and be solely borne by the Assured.

    Bancassurance

    What is Bancassurance?

    Bancassurance is a partnership between a bank and an insurance company which enables the insurance company to sell its products through its partnering bank.

    Who is the partnering bank?

    Our partnering bank is UCPB (United Coconut Planters Bank).

    Who are the partnering insurance companies?

    UCPB GEN for non-life insurance, and Cocolife for life insurance products.

    What kind of insurance products can I get through Bancassurance?

    A complete range of insurance products are provided by the two participating insurance companies.
    • UCPB GEN offers fire insurance for homes and buildings, motor insurance, travel insurance for domestic and international, and more.
    Cocolife offers life insurance for retirement, education, individuals, and businesses.

    How do I apply for Bancassurance?

    If you are a UCPB client, you can inquire directly with your servicing branch. Others can inquire at any UCPB branch or submit an inquiry form at our website. You can also inquire through Cocolife’s website too.

    Where can I find the nearest UCPB branch to apply for Bancassurance?

    You can view a complete list of UCPB’s branches nationwide through this link.

    Can I apply for Bancassurance through UCPB GEN?

    You can submit a bancassurance inquiry form at our website and we will coordinate your inquiry with UCPB. A Bancassurance Account Executive will then be assigned to you and walk you through the process.

    I applied for Bancassurance and got a non-life insurance policy, where do I pay my premiums?

    All payment may be made directly through UCPB’s Bills Payment System.

    I got a non-life insurance policy through Bancassurance, where can I file a claim?

    For non-life insurance claims, please call our Customer Service hotline immediately at 830-6000 or send an email to customer_service@ucpbgen.com. You also can find a checklist of requirements needed to file a claim at our website.

    ProTEXTion

    What insurance products can we buy under Easy Insure?

    Currently, only ProTEXTion, a Personal Accident insurance is available under Easy Insure.

    What is ProTEXTion?

    ProTEXTion is a Personal Accident Insurance which you can avail by buying a ProTEXTion card and activating the insurance coverage through SMS registration.

    Who can avail this product?

    Everyone in good health (free from any impairment or deformity)aged seven (7) to 65 year old may avail of the product.

    Where can I avail the card?

    For its initial launching, the card is available at sari-sari stores with Smart Padala facility in Pampanga and Bulacan.

    How many cards can I buy?

    An individual may buy and register up to four (4) cards.

    Can I register the four (4) cards in different periods?

    Yes. You may register the card one at a time. If you have currently four (4) cards registered, you can register another card upon expiration of the earliest-registered policy.

    How long is the validity of the insurance upon registration?

    One card covers an Insured for a period of not more than three (3) months after inception date.

    Note: A card may cover an insured for than less than 3 months if maximum benefits is exhausted before the 3-month expiration period.

    When can I avail the benefits of the insurance?

    In case of an accident, the Insured can get compensation for permanent disablement while the Insured’s beneficiary may get compensation for death of the Insured.

    Who are the qualified beneficiaries and how would they be informed about the coverage of the insured?

    Qualified beneficiaries are the Insured’s legal heirs. It is best that the insured informs his/her legal heir/s about his/her insurance coverage so that they could claim from the policy should Insured is not capable of doing so.

    Claims

    What to do in case of a Loss?

      Carnap

    • Report the carnapping incident to the nearest police station for issuance of flash alarm.
    • Proceed to HPG Office nearest to your locality for the nationwide formal alarm.
    • Accomplish Alarm and Complaint Sheets.
      Self-Accident

    • Seek assistance of a Law Enforcement Officer if available, or
    • Prepare a duly notarized affidavit of loss or narration of accident.
    • Take pictures of the damaged portions of the vehicle.
      Vehicle collision involving Third Party

      IMPORTANT:

      1. Do not admit liability without obtaining UCPB GEN’s approval.

      2. Do not accept any form of settlement with the party at fault.

    • Attend to any person requiring immediate medical attention.
    • Take pictures of the positions of the vehicles after the impact.
    • Take pictures of the damages.
    • Move vehicles to the roadside to prevent obstruction of traffic flow.
    • Secure a Police Report.
    • a. Relate actual facts.

      b. Be sure to fully describe the damages of all involved vehicles and passengers.

      c. Be sure that information of the parties involved are completely indicated in the police report.

      d. Read carefully the accident report and review sketch before signing.

      e. Be sure that you, third party, and police investigator sign police report.

      IMPORTANT:

      Call the following for emergency assistance.

    • kaLAKBAY – (02) 236-7237
    • UCPB GEN Customer Service Center – (02) 830-6000

    Where to report an accident for insurance claims?

    UCPB GEN Customer Service Center
    22nd Floor One Corporate Center, Doña Julia Vargas Ave.,
    cor. Meralco Ave. Ortigas Center, Pasig City 1600
    Tel. No. (02) 830-6000

    or

    UCPB GEN Branch / Office nearest you

    or

    Your Insurance Agent or Broker

    Payment Facilities

    Who can use UCPB GEN Payment Facilities?

    Online and Mobile Banking
    Clients with UCPB or BDO bank account.

    Over-the-Counter
    Clients with cash or check payment.

    Credit Card
    Clients who are credit card holders of Visa, MasterCard, American Express, Union Pay and JCB.

    ATM Debit Cards
    Clients with ATM card of Megalink, Bancnet, Expressnet.

    How will I get my receipt/proof of payment? Credit Card payments

    Official Receipt will be issued by the Cashier upon payment.

    Over-the-Counter, Online and Mobile payments
    Official Receipt will be sent via mail within 3 to 5 working days.

    Can I use the Mobile Banking facility on any network?

    Yes, as long as you have a mobile data connection from your network service provider.

    How will I know that my payment transaction was successful when using Online and Mobile Banking?

    Reference Number will be displayed after every successful transaction.

    Are there charges for Online and Mobile transactions?

    BDO Account Holders
    Online and mobile banking is free of charge.

    UCPB Account Holders
    Online banking is free of charge.

    Mobile banking fee is Php2.50 for every successful payment. This fee is on top of the regular SMS fee charged by the client’s respective mobile networks.

    Credit Card Payments

    Credit card payments are only accepted at our Head Office and the following branches: Makati, Manila Branch and Quezon City. You may find the addresses to these branches at our Locate a Branch page.

    UCPB General Insurance Company, Inc.

    One Corporate Center, Doña Julia Vargas Ave., cor. Meralco Ave. Ortigas Center, Pasig City 1600

    ucpb Customer Service: (02) 830-6000
    ucpb Fax No.: (02) 635-4325
    ucpb Email: customer_service@ucpbgen.com