KaLAKBAY is just a call away #(02) 851-6077 or send the Plate Number of your car thru SMS to 0917-5804596.

24-hour road assistance to UCPB GEN Motorcar Policyholders that definitely gives peace of mind anytime of the day, any day of the week!

Call us right away and rely on the following kaLAKBAY services:

1. Protection Assistance -
   • Security Assistance. Guides the Insured to the nearest police station or coordinates with the police to respond to the scene and secure the Insured whenever there are threats such as tailgating while he is driving.
   • Carnapping Assistance. Assists in coordinating with the proper authorities to possibly trace the vehicle and also inform UCPB GEN.
     
     
2. Emergency Towing Assistance - Provides towing services due to mechanical breakdown or accident at P4,000 per event up to a maximum of 3 events for mechanical breakdown.
   
   
3. Minor On-Site Repair - Arranges for a car mechanic to the site for immediate minor repair such as jumpstart, battery boosting, tire changing, delivery of gasoline (cost of gasoline not included), and car lock-out.
   
   
4. Vehicle Removal - Arranges for the towing or any other assistance in case the vehicle falls in to a ravine and the likes, maximum amount payable of P10,000.
   
   
5. Alternative Travel Assistance - Provides the Insured with alternative transport to his home/destination if the vehicle is non-repairable within 4 hours from the time of breakdown, covers up to P1,000 per event.
   
   
6. Hotel Accommodation Assistance - Arranges for the accommodation at the nearest hotel if the vehicle is non-repairable within 24 hours P4,000 per night, maximum of 2 nights.
   
   
7. Emergency Message Assistance - Assists in informing members of the family regarding the event.
   
   
8. Referral Assistance - Referral and Hospital Admission. Provides the location and contact information of nearest hospitals and accredited shops in the event of an accident or mechanical breakdown
   • Assists in arranging an ambulance from hospital admission, if the Insured is injured in a car accident.



9. Mediphone Assistance - Provides 24-hour medical advise over the phone for medical emergencies.
   
   
10. Home Assistance Referral Services - Provides assistance on home services such as locksmith, pest control, movers, plumbing and repairs of home appliances.
    
    
11. Legal Assistance - Refers the Insured to a legal counsel in the event of an accident.
    
    
12. Traffic Updates - Informs about the traffic situations within Metro Manila.
    
    
13. Road Directions - Recommends possible or alternative routes to the Insured.