UCPB GEN is one of the largest and strongest non-life insurance companies in the country today. Established as Allied Guarantee Insurance Company, Inc. on January 1963, it has been wholly owned by United Coconut Planters Life Assurance Corporation (Cocolife) since 1989, and was then known as UCPB General Insurance Co., Inc.
Its well-built financial position allows the company to take advantage of every opportunity that further boosts up its place in the industry. It constantly ranks among the Top 10 in an industry of more than 100 players.
As a reliable insurance company, UCPB GEN has earned the trust and loyalty of its clients, the roster of which includes prominent multinationals and leaders in the manufacturing, service, wholesale, retail, and merchandising industries.
Backed by over 40 years of experience in risk management, UCPB GEN hopes to maintain its lead in the industry by timely satisfying customers' requirements with innovative coverage and excellent service.
Gawa Agad
Excel Protect
Extensive coverage for your home, vehicle, and family.
An innovative processing scheme, Gawa Agad offers fast, convenient and reliable motor claims servicing. It authorizes selected repair shops or Gawa Agad Centers in major areas nationwide to perform claims administration.
www.ucpbgen.com
UCPB GEN is among the first non-life insurance companies to bring its products and services on the Internet. It is the company's way of keeping at pace with the demands of the evolving technology in the changing market, as it transforms itself through continual learning and spearheading initiatives to stay competitive and productive in this digital age.
www.ucpbgen.com caters to the needs of not only the traditional buyers but also the online customers. It provides all the non-life insurance information and benefits, online services such as insurance quotation, inquiries (insurance products, premium payment, etc.), and requests for policy issuance, renewal of an insurance policy, and claims notification and follow-up.
Customer Service Center
The Customer Service Center further strengthened UCPB GEN's customer service activities. The Center, through its hotline 884-1244, provides more options by which clients have easy and fast access to queries on products, quotations, policies, claims, and feedback.
Offices and Systems
UCPB GEN continuously expands its operating network to key cities nationwide in order to serve its rapidly expanding customer base and ensure the delivery of fast services through online operations.
M@SS, Marketing Support System, provides online connection to its agents and brokers so they can have immediate access to the company's services such as quotation system, policy and endorsement issuance, policy and claims inquiry, claims notification and renewal of accounts. This program considerably reduced the agents' and brokers' administrative work, ensures the availability of reports and offers continuous training.
UCPB GEN takes pride on its ISO Certification - a distinctive seal of quality that only a few in the industry have so far obtained. Since 1999, of all its operations and offices nationwide were certified to ISO 9002:1994. To date, it is the first non-life insurance company to have converted this certification to ISO 9001:2000. Indeed, this is a proof of its commitment to deliver only the best services to clients through efficient processes.
UCPB GEN's success is attributed to its committed, diligent and reliable human resources and roster of top caliber agents and brokers, whose devotion and teamwork allows the company to continue to deliver the requirements of its Quality Policy, and keep up with the expectations of the market.
Year
Milestones / Major Accomplishments
1997
The 200.27% growth in Net Income for 1996 was cited 7th fastest in the Financial Intermediation Sector of Business World's Top 1000 Corporation
1998
A full online operation was implemented through GIS (General Insurance System)
1999
Gawa Agad was launched. It is a new concept in motorcar insurance claims that highly improves claims processing time by authorizing selected repair shops to perform claims administration
UCPB Gen became ISO 9002 CERTIFIED (certification done by Certification International Philippines, Inc.)
Capital was increased from P50M to P100M
2000
UCPB Gen moved to LKG Tower, its new home & launched its Customer Service Center.
2001
UCPB Gen hit the P1-billion mark in sales of its products.
www.ucpbgen.com was launched. The site qualified as a semifinalist in the 4th Philippine Web Awards
2002
All of its offices nationwide were certified to ISO 9002
Capital was increased from P100M to P200M
2003
First in the non-life industry to be CERTIFIED to ISO 9001:2000 version.
Online claims evaluation was implemented. Benefits: real time delivery and approval of repair evaluation, and reduced time in processing claim.
2004
Capital was increased from P200M to P400M
Recipient of BIR Super Grower Award (CY2003)
2005
UCPB GEN was awarded as the "Best Non-Life Insurance Company" for 2005 by the Consumers Union of the Philippines (CUP) and the National Product Quality Excellence Awards (NPQEA).
